Shipping & Delivery Policy

At Gaucha Designs, we take care to package and ship your order securely and to provide tracking whenever available.

Delivery times are estimates and may vary depending on destination, courier capacity, weather, customs and other circumstances outside our control.

Shipping Locations

We currently ship to New Zealand, Australia, the United States,  and selected international destinations.

Shipping methods and delivery times vary depending on the product, destination and fulfilment location.

Gaucha Products

Products fulfilled from New Zealand are shipped using our available courier services, including NZ Couriers and other delivery services where appropriate.

Gaucha Decor — Made to Order

Our Gaucha Decor posters, canvas prints and other made-to-order pieces are produced specifically for you after your order is placed.

We work with professional printing partners across our production network, with posters and canvas prints fulfilled through facilities in different locations depending on the product and delivery destination. For example, orders to the United States are generally printed and fulfilled within the USA, while orders to Australia and New Zealand may be printed and fulfilled within Australia.

Gaucha Designs is created, designed and operated from New Zealand, while our production partners handle the printing and shipping of your Gaucha Decor order (posters and canvases) as close to its destination as available.

Production time: Usually 5–7 business days before your order ships.

Shipping: Once your order has been printed and dispatched, delivery times vary by destination. For US orders, shipping is usually around 3–5 business days after dispatch. Other destinations may vary.

Tracking: Tracking information is provided once your order has shipped. Please allow a few days for tracking to begin updating after dispatch.

Multiple items: If your order contains multiple products, they may be produced by different printing partners. This means your items may have separate tracking numbers and may arrive in separate packages.

New Zealand

For products fulfilled from New Zealand, we generally aim to deliver within 3–5 working days after dispatch.

Delivery to rural and remote areas may take longer.

New Zealand orders are generally sent using a non-signature-required service unless otherwise stated.

Australia

Delivery times to Australia vary according to destination.

As a general guide, delivery to major East Coast metropolitan areas may take approximately 6–10 working days after dispatch. Rural and remote locations may require additional time.

Actual delivery times may vary depending on the courier and circumstances affecting the shipment.

United States and other countries

For products fulfilled from New Zealand, we may use international courier services such as DHL.

For Gaucha Decor made-to-order products, fulfilment and shipping arrangements may differ depending on the product and destination.

Where tracking is available, tracking information will be provided once the order has been dispatched.

International delivery times are estimates and are not guaranteed.

Tracking

Where tracking is available, we will provide the tracking information associated with your shipment.

If your order appears to be delayed, please contact Gaucha Designs using the contact details below. We will review the tracking information and, where appropriate, follow up with the relevant courier or fulfilment partner.

Please do not contact the courier directly on our behalf unless we specifically ask you to do so.

Delayed, Lost or Damaged Orders

We take reasonable care when packaging products for delivery and work with delivery and fulfilment partners to minimise the risk of loss or damage.

If your order arrives damaged, is lost in transit, or does not arrive within a reasonable timeframe, please contact us with your order number and relevant details.

For damaged items, photographs of the product and packaging may be requested so that we can investigate the issue with the courier or fulfilment partner.

We will work with you to resolve delivery problems and provide any remedy required under applicable consumer law.

Delivery Estimates

All delivery timeframes shown on our website are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Delivery may take longer due to circumstances outside our reasonable control, including severe weather, courier delays, peak-season volumes, customs processing, natural disasters, strikes, or other events affecting transportation.

If a delivery is delayed, please contact us so that we can investigate the shipment and assist with a resolution.

Incorrect Delivery Address

Please check your shipping address carefully before completing your order.

We ship to the address provided at checkout. If an incorrect or incomplete address is provided, please contact us as soon as possible.

If an order has not yet been dispatched, we will do our best to update the address where possible. Once an order has entered fulfilment or has been dispatched, we may be unable to change the delivery address.

If a parcel is returned to us or to our fulfilment partner because an incorrect or incomplete address was provided, additional shipping charges may apply to resend the order, where permitted by applicable law.

Customs, Duties and Taxes

For international orders, customs duties, import taxes, brokerage fees or other charges may apply depending on the destination country and the product being shipped.

Where these charges are not included in the purchase price or shipping charge shown at checkout, they are the customer's responsibility.

Customers are responsible for providing any information required by customs authorities and for paying applicable import charges when required.

If customs authorities contact you regarding your shipment, please respond promptly to avoid unnecessary delays.

For some destinations and products, we may use delivery services that include duties and taxes in the shipping arrangement. Where this applies, the relevant information will be provided at checkout or in the order information.

Remote and Rural Addresses

Customers in remote or rural locations should allow additional time for delivery.

Courier delivery times can vary depending on the location and the availability of local delivery services.

Delivery Problems

If you have not received your order within the estimated delivery timeframe, or if your tracking information indicates a delivery problem, please contact us.

We will investigate the shipment and work with the relevant courier or fulfilment partner where necessary.

The timeframe for a courier or fulfilment investigation can vary depending on the service provider and circumstances of the shipment.

Contact Us

If you have questions about shipping or need help with a delivery issue, please contact:

Email: mariana@gauchadesigns.com

Please include your order number and any relevant tracking information so we can assist you as quickly as possible.

Nothing in this Shipping & Delivery Policy limits any rights you may have under applicable consumer protection laws.